Small Claims in California – Do You Have a Case? Vienna 6 Oct, 2019 Do I Have a Case, Vienna's Views No comment The Case … Dear Bulldog, Last year I purchased a couch from a furniture store. The couch was delivered weeks later than promised and when it finally arrived it was the WRONG COUCH! I called the furniture store to complain, and to ask them to pick up the wrong couch and bring me the right […] Share this:TwitterFacebookLinkedIn
Collection Prevention and Your Credit Collection Policy Vienna 1 Oct, 2019 Collection Prevention, Vienna's Views No comment Collection Prevention Part VI You Need a Plan! Or … and please don’t stop reading here “a Credit Collection Policy”. Seems obvious enough right? And yet, most of the small business owners I’ve worked with don’t have one. It really doesn’t have to be a big deal, a simple 1 page document outlining your Credit […] Share this:TwitterFacebookLinkedIn
Sales Prevention and Daily Email Vienna 9 Aug, 2019 Vienna's Views sales prevention No comment I know, I’m supposed to be writing about Collection Prevention, that’s what we do here, but there are so many wonderful examples of Sales Prevention! My Story Allow me to share – I’ve been purchasing from a particular vendor for over 20 years. I only purchase once, maybe twice a year – but like everyone […] Share this:TwitterFacebookLinkedIn
“It’s a Shame We Have to Practice Parenting On Our Children” Vienna 26 Jul, 2019 On a Personal Note No comment On Getting Better at StuffVienna We expect, perhaps even assume, that when we do something for a very long time we get good at it. I’m not sure it’s true though. In fact, I think that unless we set out to be good at it and stay focused on getting better, we don’t. It’s easy […] Share this:TwitterFacebookLinkedIn
Why Small Balance Collections is Important Vienna 19 Jul, 2019 Small Balance Collections, Vienna's Views Small Balance Collections No comment I’ve been writing about the importance of Small Balance Collections for years but still many if not most people don’t agree with me. Virtually everyone that I talk to wants to “focus on the big balances.” On the face of it, that makes sense. After all, the time it takes to collect a small balance […] Share this:TwitterFacebookLinkedIn
What is Accounts Receivable Management? Vienna 4 Jul, 2019 Accounts Receivable Managment, Vienna's Views accounts receivable managment, accounts receivable system No comment Am I being obtuse if I say Accounts Receivable Management is the management of your accounts receivables? I suppose so … let’s begin with the definition of Accounts Receivable, I’ll give you the Wikipedia definition first, then mine. Wikipedia defines Accounts Receivable as: … a legally enforceable *claim for payment to a business by its […] Share this:TwitterFacebookLinkedIn
How to Write a Collection Letter Vienna 27 Jun, 2019 Accounts Receivable Managment, Collection Letters, Vienna's Views No comment It seems a lot of people enter the search term “How to Write a Collection Letter” into Google. When I first became aware of that I was, quite honestly, mildly baffled – or more accurately I wasn’t sure what folks were really asking. So I decided to write a brief answer to every question I […] Share this:TwitterFacebookLinkedIn
On Red Flags and Warning Signs Vienna 4 Jun, 2019 Collection Prevention, Vienna's Views No comment I know I’m beating the same old drum but it all bears repeating. It always (almost) comes back to you, not the guy who owes you the money, he’s got his own problems. If you want to avoid collections (doesn’t everyone?) you’ve got to pay attention… here’s a list of red flags and warning signs […] Share this:TwitterFacebookLinkedIn
Some Thoughts on Thinking Vienna 16 Apr, 2019 On a Personal Note, Vienna's Views No comment “It is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail.” Abraham Harold Maslow 1908 – 1970 Do you Think? Or do you fantasize, obsess, argue and defend positions? Or maybe a better question is what’s the ratio of your thinking to all of the […] Share this:TwitterFacebookLinkedIn
Discounts & Late Fees Vienna 5 Apr, 2019 Vienna's Views No comment Charging late fees and offering discounts for early payment may seem like a no brainer to you but in fact there are differing opinions. In general, I’m not a fan of either. Our friends over at The Kaplan Group argue in favor of late fees and against discounts for early payment. Their experience with discounts […] Share this:TwitterFacebookLinkedIn
