I noted last month that third-party collection letters, in other words collection letters written and mailed from a collection agency, are more effective than In-House collection letters.  While this is true later in the collection process, In-House collection letters have their place.  In-house collection letters can and should be a component of any complete accounts receivable […]

“What can I legally say in my collection letters?” is without a doubt the question we’re asked most often, so I want to take a moment to answer it.  The FDCPA or Fair Debt Collection Practices Act was written for 3rd party debt collectors, not for you as a small business owner or credit manager.  Quite frankly […]

  Collection agency letters outperform in-house collection letters by a factor of 3 to 1. If you’re skeptical like my little buddy in the picture above, I get it.  My company sells collection letters, why wouldn’t I say they work better? There’s a good reason, you won’t want to work with me if I lie – and I want […]

I noted last month that third-party collection letters, in other words collection letters written and mailed from a collection agency, are more effective than in-house collection letters.  While this is true later in the collection process, in-house collection letters have their place.  In-house collection letters can and should be a component of any complete accounts receivable […]