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Vienna’s Views

Getting Paid On Time & Pavlov

Vienna
3 Dec, 2020
Accounts Receivable Management, Vienna's Views
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Getting paid on time takes work, but done properly and consistently it pays off. I’ve maintained for years that in-house collections, done correctly is a very Pavlovian process. What I mean is, if you follow up on unpaid invoices, consistently and courteously, you will train your customers to pay faster. Have you ever noticed how

Small Debt Collection Agency and Small Debt Collections

Vienna
5 Aug, 2020
Small Balance Collections, Vienna's Views
Small Balance Collection
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Debt Collection From a Defunct Business

Your Customer is Out of Business – Now What? Then So, your customer went out of business owing you a pile of money, and you’re wondering what to do next. If you’re reading this, I imagine you’re hoping for some kind of collection agency magic trick to get your money back, and there are a

Accounts Receivable Invoicing Errors

Vienna
14 May, 2020
Accounts Receivable, Accounts Receivable Management, Collection Prevention, Vienna's Views
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Accounts Receivable Invoicing Errors Bad Debt Prevention Part 2 Accounts Receivable Invoicing is step 2 in a 3 step path to payment. Step One – Sell Something Step Two – Create and Send an Invoice Step Three – Collect payment for the invoice When all goes well, it’s a simple and elegant process leading to

Bad Debt Prevention Learn How

Vienna
1 Apr, 2020
Accounts Receivable Management, Bad Debt, Collection Prevention, Vienna's Views
bad debt, bad debt collections
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Bad Debt Prevention Learn How Bad Debt Prevention Part 1 Bad Debt Prevention Read this 8 part series to discover the most common and preventable errors your accounts receivable department makes that can lead to bad debt losses. I believe, after nearly 30 years of making collection calls in over 40 industries, that many, if

Accounts Receivable – Build Your System

Vienna
20 Mar, 2020
Accounts Receivable, Vienna's Views
accounts receivable, accounts receivable and collections, accounts receivable collection agency
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Accounts Receivable – Build Your System Collection Prevention Part 6 Your Mission Should You Choose to Accept It Your objective as a professional accounts receivable collector is to contact every customer with a late invoice to find out if they have the invoice and when they plan to pay it. Then document what they say,

What is Accounts Receivable Management?

Vienna
17 Feb, 2020
Accounts Receivable Management, Vienna's Views
accounts receivable collections, Accounts Receivable Management
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Accounts Receivable Management is the work you need to do so that you or your company can get paid. Generally speaking, the faster you can collect your outstanding invoices, the healthier your cash flow, and therefore, your company is.

The FDCPA and Your Collection Letters

Vienna
20 Jan, 2020
Collection Letters, Vienna's Views
collection agency, collection letters, FDCPA
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The FDCPA and Your Collection Letters As a small business owner or accounts receivable professional you may have concerns about what you can legally say in your collection letters – this brief article will address what you can say and what you should say. What Is the FDCPA? The Fair Debt Collection Practices Act (FDCPA)

Accounts Receivable Collection Letters

Vienna
7 Jan, 2020
Collection Letters, Vienna's Views
collection agency letters, collection letters
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Everything Changes Everything Stay the Same Accounts receivable collections has changed in 2020, and the use of accounts receivable collection letters has changed as well. What hasn’t changed is the need for a well thought out accounts receivable collection strategy when customers don’t pay as agreed. Back in 2011, I wrote: (This is the only sentence

Small Claims in California – Do You Have a Case?

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